Global Transaction Banking

Insourced PMO function

Global Transaction Banking – Insourced PMO function
09/08/2018 MHC
Countries included in the rollout
MHC contractors on-site
Work hours per year internalised


A Tier One Global bank initiated a programme to build a global payments platform to replace multiple existing payments applications. The programme included the global implementation of this new platform in 35 countries.


Due to the complexity of the programme the client asked us to establish and define processes to manage the rollout of their Global Payments Platform.

We managed the programme from inception, detailing management processes in precise SOP manuals and training client staff in India to take over management of the programme.


We conducted a series of workshops with each of the programme work streams to confirm responsibilities and define detailed plans with high level milestones identified.


We established a programme management office with defined processes to ensure that the programme remained compliant with the organisation’s governance guidelines and provided a pro-active reporting service to the Project team and stakeholders.


We provided Subject matter experts in project management, training, client on-boarding and requirements definition.


We configured our toolkit to enable template plans for potential country implementations to be generated and monitored by the PMO for inclusion in the overall reporting process.


We ensured each work stream had a precise understanding of their responsibilities supported by detailed plans containing dependencies to other work streams and high level milestones.


We produced a weekly ‘grab pack’ for Project team members, detailing any variances to plan, overdue items and change requests. This pack was used to manage a focussed Operating Committee meeting and to identify potential roadblocks before they occurred.


We fully adhered to the client’s governance framework by producing all necessary collateral required to pass through various programme tollgates.


We ensured summary information was recorded and synchronised with plans, creating a single source of information used to provide accurate and consistent communications to project team members and stakeholders.


We detailed all processes we undertook to manage the programme in accurate and usable SOP manuals.


Successfully insourced the PMO function to a team in Pune, India – carrying out an intensive on-site training week, followed by a parallel transition stage with final handover two months after initial training.