Tier 1 Bank

Technology Strategy Alignment

Tier 1 Bank – Technology Strategy Alignment
10/08/2018 MHC
Programmes with annual spend of almost €200m
automated tools fully handed over to the Client with documentation and training
resources facilitated under a newly created target operating model
year roadmap created, with a target of over €3bn in benefits & over 50% virtualisation


The Tier 1 Banking Client’s overall strategic goals were disconnected from their technology strategy resulting in a number of conflicting objectives and misaligned incentives. Furthermore the aspirational state of the technology organisation was not linked to the target state of its technology change programmes. This had caused the Client’s home regulator to issue a statement of no confidence in their ability to deliver technology change programmes.


01. Organisational Goals Evaluation

MHC consultants worked with the Client’s SMEs and Business Leads to distinguish which of the overarching organisational goals and target metrics could be supported through technology transformation. MHC’s approach is to always support human capital with an Asset Base, which consists of repeatable pre-determined tools and templates.

02. Build of KPI Monitoring System

MHC built a monitoring system of cascading metrics (Key Performance Indicators, which were made up of more granular KPIs) and recommended that future programme benefit cases be linked to one of the most granular metrics as part of the internal Investment Governance process for change programmes.

03. Build of Technology Target State & Governance

MHC worked with the Client to build a clear illustration of the technology target state, detailing the target operating model, architecture and application landscape. MHC built an additional governance check to ensure all major change programmes had a target state blueprint that mapped back to the overarching technology target state. A recommendation was made to require key programme milestones to demonstrate how they were moving the current state towards the target state in order to receive funding.

04. Tool Automation

MHC built automated tools which linked to the Client’s golden source for reporting to monitor progress against the cascading KPIs. MHC facilitated calls between the Client’s senior and middle management to align their future plans with the technology strategy as a basis for future planning using the output from the tools. The metrics to control and report on progress for the target operating model included: corporate title pyramid, span of control, geographic loading, vendors and role type. The tool for the transformational roadmap which showed milestones, dependencies, risks and issues became a key input to assess a transformational programme’s health and determine the required remediation action.


The initial strategy alignment led to a clearer understanding of how the technology organisation needed to change and resulted in the cancellation of a number of misaligned transformational programmes saving the Client tens of millions of euros.

The controls and tools implemented allowed for a controlled and measured transition to the target state with a major change in the Client’s transformational governance. There has been no further statements from the Client’s regulator regarding their change process and clear progress can be demonstrated towards their target state and benefit realisation.