user deployments successfully completed
deployment batches completed
countries within the project scope
MHC’s Tier 1 Investment Banking Client had obligations to regulators to enhance the handling of suspicious phishing emails, which are a major source of cybersecurity breaches. The project was to improve automation by deploying an MS Outlook plugin to the desktop of each of the bank’s staff worldwide.
MHC’s approach was to integrate a third party tool with the client’s in-house investigation and case management systems including complete end-to-end testing of the handling of a suspicious email’s journey.
The successful implementation of the new tool across the worldwide user base significantly improved the Bank’s anti-phishing capability.
The user’s experience was significantly simplified and enhanced, with suspicious emails automatically reviewed and risk-rated and feedback provided to the user.
Automatic integration with the case management system including the safe extraction of email artefacts improved the efficiency and efficacy of the analysis process.
The ability to automatically enrich each case with data from the third party tool provided improved analysis on the nature and sources of phishing attacks allowing for improved automatic identification of future instances.