REGULATORY, GOVERNANCE & TRANSFORMATION CASE STUDIES
KNOW YOUR CUSTOMER
STRUCTURAL REFORM PROGRAMME
Global Transaction Bank – Mobile Payments
A Tier One UK Client wanted to extend their existing retail mobile app for money transfers to their corporate banking customers. The Client needed to provide a set of API's to assist Corporate Clients implementing mobile payments for shopping from mobile web sites and mobile applications through the existing retail application.
Asset Wealth Management – Platform roll-out
A Tier One Canadian bank needed to replace their legacy asset wealth management systems in the UK with a single platform.
Global Transaction Banking – Platform roll-out
A Tier One Global Investment Bank had made a high profile acquisition and needed to quickly move the new client base onto their existing infrastructure.
Global Transaction Banking – Insourced PMO function
A Tier One Global bank initiated a programme to build a global payments platform to replace multiple existing payments applications. The programme included the global implementation of this new platform in 35 countries.
Transaction Banking – Data and Cost optimisation
A Tier One global bank required a deep investigation into all active programmes at a portfolio level to make strategic decisions. The ultimate goal was to achieve a reduction in the number of vendors providing services and internalise key delivery functions and intellectual property (120 disparate applications were currently used in the reporting process).
Global Transaction Bank – Governance framework
The client required a more standardized and automated process to extract data from the PPM system and other sources to generate monthly reports on its regulatory projects. The process was done manually and was therefore labour intensive and prone to human error.
Transaction Banking – Price Optimisation
A Tier One global bank initiated a wholesale review of the pricing structure in its transactional banking division. The goal of the programme was to align the bank’s pricing to its cost structure by harmonising prices, minimising price disparity and moving towards a more standardised approach for billing and charging.
Tier 1 Bank - Technology Strategy Alignment
The Tier 1 Banking Client’s overall strategic goals were disconnected from their technology strategy resulting in a number of conflicting objectives and misaligned incentives. Furthermore the aspirational state of the technology organisation was not linked to the target state of its technology change programmes. This had caused the client’s home regulator to issue a statement of no confidence in their ability to deliver technology change programmes.
Tier 1 Bank – Global KYC Policy Implementation
Due to the changing regulatory landscape and heightened global regulatory requirements, the Tier 1 Banking Client’s management board mandated a review of KYC processes throughout the Bank. Following the review, the Client was required to write and implement new globally consistent KYC policies and procedures across all booking locations and train all KYC related staff in order to comply with regulatory demands and safeguard the Bank against threats including money laundering and terrorist financing activities.
Tier 1 Bank – Demand analysis - Cash management
MHC’s Tier 1 Banking Client had over 150 active Cash Management projects to be resourced each year. The resource allocation process of selecting the best resource for each role was similar to attempting a 10,000 piece jigsaw. MHC put together a task force, whose objective was to optimise resource allocation across the Cash Management division’s book of work.
Tier 1 Bank – Structural Reform Programme
MHC were engaged to assist the Bank by providing experienced Client Migration Managers to help migrate the domestic accounts of its largest clients to a new sort code. Clients included the Bank’s most complex Financial Institutions, Local Authorities, Utility Companies and Global Corporates.
Global Transaction Bank – Corporate Client Migration Programme
As part of a strategic business review, MHC’s Tier 1 Banking Client made the decision to sell several of its European businesses whilst retaining key Corporate clients. As a result of MHC’s continued delivery success within the Bank and coupled with strong stakeholder management, MHC were selected to provide a team of SME consultants to deliver the first phase of an 11-country wide Client Migration programme for the Corporate division.
CAPACITY, PERFORMANCE & EVENT MANAGEMENT CASE STUDIES
PRIVILEGED ACCESS RIGHTS
ECOSYSTEM MONITORING - APM TOOL IMPLEMENTATION
GENEOS GATEWAY MIGRATION
Global Tier 1 Bank – Privileged Access Rights
A Tier One global bank was worried about the implication of several high-profile breaches and insider attacks within their industry that exploited accounts with privileged access rights. Their data security strategy was driven by compliance concerns and operational efficiency; however they wanted a strategy to mitigate the threat of security breaches and attacks by insiders.
Global Technology & Operations – Event Management
MHC gathered the business requirements for reporting and analysis. After client consultation MHC built a bespoke tool to automate the extraction of data from SharePoint and turn it into the required reporting tools and analysis outputs.
Global Tier 1 Bank – Ecosystem Monitoring - APM tool implementation
MHC's Ecosystem Monitoring solution played a key part in providing its adoption services to the tier one financial client and following a comprehensive selection process, the client chose AppDynamics as its strategic APM solution and the replacement tool for OpTier.
Global Tier 1 Bank – Ecosystem Monitoring - Geneos Gateway Migration
The Bank’s monitoring solutions set up via ITRS Geneos were running on legacy infrastructure (Solaris servers) which was due for decommission. The Bank’s requirement was for their monitoring to be moved to new, more efficient and reliable infrastructure (Linux servers) without breaking critical monitoring for the application teams.
INFRASTRUCTURE TECHNOLOGY SERVICE CASE STUDIES
Global Tier 1 Bank – Windows 2003 Remediation Programme
Microsoft confirmed support for Windows Server 2003 would expire on July 15th 2015. All Windows 2003 systems had to be upgraded to Windows 2008 or decommissioned by that date. At that time, the Tier 1 Banking client had 9,500 Windows 2003 hosts supporting 4,000 applications globally.
Global Tier 1 Bank – IT Asset Optimisation
MHC’s Tier 1 Investment Banking Client had a large complicated compute estate with no tooling to analyse the estate for possible optimisation opportunities. Subsequently, the Client was not able to track the progress of its projects.